Refunds & Exchanges

At IS Hair, we pride ourselves on delivering high-quality hair extensions that meet your expectations. However, we understand that sometimes things don't go as planned. Please read our Refund and Exchange policy carefully to ensure you are fully informed of your rights and obligations.

Refund Policy

Eligibility for Refund:

- Refunds are only applicable for items returned within 7 days of the delivery date.

- To be eligible for a refund, the hair extensions must be unused, in their original packaging, and in the same condition that you received them. We cannot accept any product that has been worn, tampered with, or altered (e.g., cut, colored, or styled).

 

Non-Refundable Items:

- Due to hygiene and safety reasons, opened hair extensions cannot be returned or refunded.

- Custom orders and clearance items are non-refundable.

 

Process for Refunds

- To initiate a refund, please contact our customer service team at info@is-extensions.com with your order number and reason for the return.

- Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

 

Shipping Costs

- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., wrong item shipped).

 

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Exchange Policy

Eligibility for Exchanges:

- Exchanges are permitted within 7 days of the delivery date. The hair extensions must be unused, in their original packaging, and in the same condition as when you received them.

- If you need a different color, length, or texture, we will gladly exchange the item for you.

 

Process for Exchanges:

- To initiate an exchange, please contact our customer service team at info@is-extensions.com with your order number and details of the exchange.

- Once we receive the returned item and confirm its condition, we will process the exchange and ship the replacement item to you.

- If the new item is of a higher value, you will be required to pay the difference. If the new item is of a lesser value, we will issue a partial refund.

 

Shipping Costs

- Customers are responsible for paying the shipping costs associated with returning the item for exchange. However, we will cover the shipping costs for sending the new item to you.

 

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How to Return or Exchange an Item

1. Contact Us: Email our customer service team at info@is-extensions.com to notify us of your intention to return or exchange your item. Include your order number and reason for the return/exchange.

2. Prepare Your Return: Carefully pack the item in its original packaging, including any accessories, and ensure it is securely sealed.

3. Ship Your Return: Send the package to the following address:  

IS Hair

3566 Bronx Blvd

Bronx, NY 10467

USA

4. Track Your Return: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

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Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery. We will arrange for the item to be returned and either issue a full refund or send a replacement at no additional cost to you.

 

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Contact Us

If you have any questions regarding our Refund and Exchange policy, please feel free to reach out to us at info@is-extensions.com. We are here to help and ensure you have a positive experience with IS Hair.